Caslin Luo's Experience
We worked with Designer Huiling and Project Manager Keith on our home and I'm so glad we did cause the entire process was honestly quite smooth and enjoyable.
First off, it is definitely a plus point that BB has their ID and PM as 2 separate roles - and both of them were very clear on what their responsibilities were, while being happy to step in to help whenever the other wasn't available. I personally also feel that they delivered the quality that was worthy of the price tag. With regards to pricing, it is much appreciated that they did their best to keep to our budget, even reminding us that we could do away with some items/works. Going in excess of the budget was purely my preference and not their pressure.
Huiling is an absolute sweetheart to work with. Her aesthetics are very much in line with ours, but she was also happy to explore new ideas. She definitely went the extra mile to help us visualise items of furniture / paint colours etc by rendering images for us and this made it much easier for us to make decisions. And more often than not, her choices in furniture/colour/texture turned out to be the best ones!
Keith is an exceptional multi-tasker and amazed us with how much he could get done in short periods of time. He is structured, meticulous and clear with his budgeting / timeline / scheduling and general project management. He could even give us design ideas as he's also quite talented himself! We were updated frequently and adequately and our aptment was handed over to us in a very timely manner.
All renos come with hiccups, but with some lightheartedness and a problem-solving mindset, we managed to fix everything smoothly and eventually. After moving in for 2 months, we have received many compliments on our new place, and we are so thankful towards this team at BB for supporting us in this journey! We would highly recommend this team! :)